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At DANVILA, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
Return window
You may request a return within 14 days of receiving your order.
Return eligibility
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received
- The item must be in its original packaging
- Proof of purchase is required
Non-returnable items
Some items cannot be returned, including:
- Final sale items
- Discounted or promotional items (if marked as final sale)
- Customized or made-to-order products
Return shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return:
- We will notify you of the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method within 5–10 business days
Late or missing refunds
If you haven’t received your refund yet:
- Check your bank account
- Contact your credit card company
- Then contact your bank
If you still need help, contact us at: support@danvila.com
Damaged or wrong items
If you receive a damaged or incorrect item, please contact us immediately at:
support@danvila.com
We will make it right as quickly as possible.